May 3, 2013—A recognized leader in the HOTEL industry, High Hotels Ltd. is known for setting the highest standards in guest service and product quality of its properties in the Mid-Atlantic and Northeast regions. As an owner-operator, the company develops, acquires, owns, and operates hotels franchised through Hilton Hotels Corporation and Marriott International, Inc.
Since its inception in 1988, High Hotels associates and properties have earned more than 100 awards from the Hilton and Marriott organizations. Among them is the prestigious Diamond Circle Award, earned by only approximately 15 of the more than 850 Courtyard by Marriott hotels worldwide for top performance in guest satisfaction and other key indicators.
“Hire the heart,” says president and chief operating officer Michael Fruin. “We’re in the business of taking care of people, so we’re careful to bring on employees who are passionate about what they do.” Fruin takes pride in his organization’s well thought out and well executed culture. “Our employees have a voice in how we do business. We engage with our guests to better understand their needs, and address any issues on the spot. We want to make their day, and we get a thrill out of making a difference.” “I’d love to be able to snap my fingers and instantly be in any of our hotels to talk to our guests,” says Fruin.
High Hotels has expanded its footprint of business from a single hotel property to 12. As it has grown, the company has embraced the principles of responsible stewardship of the environment and the greater community that are shared by all High companies. High Hotels is a Green Plus Certified company. Several of its properties have been awarded the ENERGY STAR®. The company was among the first to introduce electric vehicle charging stations, which are available to guests at its Lancaster-area properties. As for the future, expect more hotels. “It’s good to be an eternal optimist, but all the indicators are that each coming year will be better than the last,” says Fruin. High Hotels’ commitment to employee and customer satisfaction will continue to drive its success.